Dispatched from Australian warehouses
Orders are dispatched by our fulfilment partner, New Aim Pty Ltd, from their distribution centre at
16-18 Cato St, Hawthorn East VIC 3123
Note: this is our supplier's warehouse, not a CS2B retail location — pickup is not available.
Shipping Overview
Most orders are shipped from our fulfilment partner's distribution centre in Melbourne the next working day after full payment is received.
CoolStuff2Buy works with multiple couriers to provide the most efficient delivery services at the most reasonable price. Shipping costs are calculated and displayed at checkout before you pay.
Australia Post
Items that weigh 22kg or less will be dispatched with Australia Post's Internet enabled freight system (eParcel). Each parcel will carry a barcoded address label, enabling you to track your item via Australia Post's online tracking tool.
Aramex
For items below 22kg with a lower cost than eParcel. Aramex provides a reliable courier distribution service across Australia. A non-PO Box address is required.
Heavy Items (Over 22kg)
Parcels over 22kg are dispatched via Allied Express or Hunter Express. They will contact you prior to delivery via SMS or phone. A non-PO Box address is required.
Estimated Delivery Timeframes
| Region | Off-Season | Peak Season |
|---|---|---|
| Victoria | 3-8 working days | 8-13 working days |
| NSW, SA, ACT, QLD | 5-10 working days | 10-15 working days |
| WA, NT, TAS | 7-14 working days | 12-19 working days |
NOTE: Delivery time starts after payment clears and the item is dispatched (usually 1-2 working days). Specific dates cannot be guaranteed.
Undeliverable Packages & Disclaimers
Inaccurate Address
A re-delivery cost will occur for any products that are returned to us due to address discrepancies.
New Zealand Orders
Delivery takes ~2 weeks. Orders over NZ$1000 may incur Duty tax payable by the customer.
Shipping questions? Contact us at [email protected]